Danske eBank

Danske eBank is online solution, enabling to arrange your company’s finances in a fast and convenient way. You can use e-banking services 24 hours a day – giving a quick overview of your finances and making it easy to use our services.

  • Convenient – no need to go to the bank branch
  • Fast – quick overview of your finances
  • Inexpensive – operations performed by Danske eBank are less costly than those performed at the bank branches

Features and possibilities offered by Danske eBank

Check the balances of your accounts

Requests for various type of account statements

Import payment orders from your corporate accounting or ERP system

Effect funds transfers to other banks of Estonia

Transfer funds according to international payment orders

Pay for telecommunications and other services

Using Danske eBank securely

  • How to become a Danske eBank user?
    • Please come to any Danske Bank Business Centre and have your passport or identity card ready
    • Conclude a Danske Electronic Services agreement
    • While concluding the agreement you may register several persons who will be using Danske eBank and assign different rights to them
  • Security
    Be careful. Instances whereby criminals attempt to access confidential information concerning bank accounts, eBank login codes, payment cards, passwords, etc. sometimes are on the increase. We would like to remind you once again that the bank will never request its clients to disclose any confidential information via the internet. Please remember that, when needed, Danske Bank employees will invite you to the nearest bank division, and will never ask you to provide your passwords by phone, e-mail, or any other means.

    Considering the significance of modern-day technologies, Danske Bank constantly invests in information protection. That is why our Danske eBank services are characterised by a very high safety level complying with all present-day requirements.
  • Danske eBank user is a safe user

    Since banks securely protect their information systems, swindlers usually direct their malicious attempts on bank clients who have little experience in the field of information protection.
    Therefore, we would like you to remember the following three rules, which will help you to the greatest possible extent reduce the risk of losing your funds.

    • Be careful – remember that all log-in details constitute a direct key to your bank account; therefore, do not leave them in public places and places accessible to other persons.

    • Do not yield to psychological pressure – you might receive letters or telephone calls from unknown persons who will pretend to be Danske Bank employees and ask you to reveal your log-in details. Please remember that Danske Bank employees, if needed, will invite you to visit the bank branch nearest to you, and will never ask you to reveal your passwords by telephone, e-mail or by other unauthorized means.

    • Don’t trust e-mails asking you to send your Danske eBank user ID or security elements codes or bank card details. The Bank will never ask you for codes after they’re issued. It is very likely that anyone who does ask this will be phishing (which means they’re sending out junk mail-type letters in the hope of misleading the recipient and getting them to provide confidential information). Don’t click on any links or open any attachments in e-mails whose origins you’re not sure of. The Bank will never send you an e-mail asking you to install additional software. Don’t open any files that have been sent to you by people you don’t know either. If you’re not sure about the content of the file, ask the person who sent it before you open it.

    If possible, avoid using the Danske eBank in public places. If you nevertheless need to use it in public, make sure afterwards that you’ve closed the browser window.

  • Keep an eye on what’s happening in your account
  • If you come across a transaction in your account that you didn’t authorise, inform Danske Bank about it immediately. Also let the bank know immediately if the security elements you’re using have become known to third parties or whether your credit or debit card is lost or stolen. If your bank card or security elements are misused you should also make a statement to the police.
  • If you don’t inform Danske Bank that your security elements are lost or stolen, you will be held responsible for any transactions performed in your account. In such case the Bank has the right to apply liability amount, which in the case of consumers is up to 50 euros.
  • Some useful advice on how to be alert and not to yield to psychological pressure
    • Protect carefully Your user ID, security elements and their codes. The Danske eBank user ID, security elements and their codes must be protected from third persons. Do not write Your user ID or codes on the security elements or anywhere else where someone else might find them or guess what they are. We advise You to keep the security elements’ codes separately from Your daily accessories (e.g. wallet, notebook).
    • Try to memorise your user ID and security elements codes.
    • Do not reveal your log-in details even to your family members; if you want them to be able to manage your account, contact Danske Bank where separate log-in details will be provided to the persons of your choice.
    • User rights can be restricted. For example, you can give another user the right to only look at your account, not perform any transactions in it.
    • Inform the bank without delay about any questionable telephone calls or letter received from Danske Bank (containing requests to provide or to confirm your log-in details) by calling Danske Bank at 6 800 800 or sending an inquiry.
    • If you are not planning to transfer large amounts, set lower transaction limits.
  • Some useful advice on how to protect your computer equipment
    • Make sure your children and the older members of your family are also aware of and follow the security requirements.

    • As viruses and spyware become more and more widespread they can cause serious security problems. To avoid confidential and personal information falling into the hands of and potentially being misused by third parties, make sure your computer’s secure. Use the latest versions of your web browser and operating system.

    • Install reliable anti-virus software and set it so as to control all incoming and outgoing data. We recommend that you use the services of companies offering data protection solutions such as Symantec, McAfee, Panda Software. If you do not have a possibility to install such software, use the free-of-charge Symantec, McAfee, Panda Software.
    •  We also recommend that you activate firewalls and software protecting computers from data phishing and other harmful programs (adware/spyware checkers).

    • Some internet browsers enable saving login data, so that next time the user can log in automatically (without the need to enter user ID or codes). By using this convenient function, criminals can find out your login data. Therefore, we recommend that you always read the messages displayed on the screen carefully and not use this function for logging in to Danske eBank or any other websites for which confidential information must be provided.

    • Software manufacturers constantly update their software so as to prevent it from being misused. Always make sure your computer’s using the latest version of the software. Don’t put off security updates. Also set your mobile phone to automatically update the software that’s installed on it.

    • Don’t upload software onto your computer from unknown websites. Don’t use pirate software. If you upload software onto your computer whose origins are unknown you put all of the information on your computer at risk, since the software could well be hiding malware.
  • Useful suggestions to ensure protection of the WLAN

    An insecure wireless connection creates the opportunity for password theft from an e-banking system by criminals. We therefore recommend the following to the users of a wireless connection:

    • Getting acquainted with the security settings specified in the router documentation and setting higher security parameters than those recommended by the manufacturer

    • Preventing access to the wireless connection by any unauthorised persons by disabling the SSID broadcast

    • Setting at least a 12-symbol password for connection to the wireless LAN using both uppercase and lowercase letters and numbers.
  • Using Danske eBank correctly
    1. Prior to using Danske eBank, make sure that you are indeed about to connect to Danske eBank. You can do so by checking the digital certificate of the website.
    2. When you want to finish your work with Danske eBank, click "Exit" (in the left-side upper corner) and after that close all browser windows.
  • How safety of Danske eBank is ensured?

    To ensure the Danske eBank most trusted technologies are used.
    All information between your browser and the service station of the Bank is transmitted by using the data encryption SSL standard protocol with 128 bits level encryption. Thus transmitted information is securely protected from an authorized access or modification.

    Also to ensure the data transmission security Danske eBank uses digital certificate. Digital certificate is the combination of digital information approved by the authentication centre, which allows an accurate identification of the information owner. Danske eBank site uses a certificate issued by the certification service provider "GlobalSign".

  • User ID and codes

    There are three ways for logging in Danske eBank – You are required to insert the right user ID and correct code.

    • The user ID is given to you at the conclusion of the Security Elements Agreement. It is a permanent identification code, which can only be changed at a Danske Bank Business Centre.
    • You can log in to Danske eBank by inserting PIN-generator code. The code is generated by and displayed on the PIN-generator. At the beginning of each Danske eBank session, you will be asked to insert one of the codes.
    • You can log in to Danske eBank by using Mobile-ID and inserting PIN1 code.
    • You can also log in with ID-card by inserting PIN 1 code

    Your user ID and security elements codes must be kept in secret and known only to You.

    If You have lost Your user ID, a security element or its codes – or fear that they may have become known to a third person – please block the use of Danske eBank immediately. To do so, please call Danske Bank at +372 6 800 800 or visit the nearest Danske Bank Business Centre. You can also change the password in Danske eBank.

  • Session expiry

     When a certain time has passed without any actions in the Danske eBank, its locked for use. You are required to log in again to perform new actions.

  • Blocking user

    After inserting the wrong code several times in the row, the user is prevented from entering the Danske eBank. To cancel the blocking, the user must visit a Danske Bank Business Centre with an identification document.

  • Verification of a digital certificate
    If you want to be sure you are working in Danske eBank system you can verify digital certificate of the website. You can do that in any site of the Danske eBank system:

    If you are using Microsoft Explorer browser, you should see the lock icon on the bottom of the browser window. If there is no icon on the bottom of the browser window, it means that the site is not safe; therefore, you cannot continue your work. In the latter case please contact Danske Bank by phone at 6 800 800 (from outside Estonia: +372 6 800 800).

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