Important notice of changes in your customer relationship with Danske Bank 

Danske Bank closes down its banking activities in the Baltics and in Russia

In February 2019 Danske Bank Group took the decision to close down the banking activities in Estonia, Latvia and Lithuania.
These changes will affect all customers of Danske Bank Estonia, Latvia and Lithuania.
You can read more about this change in Danske Bank’s stock announcement here.

We will continue servicing as usual until further arrangements are in place

The duration of the close down period will be individual for each market, however, we expect all our banking activities in the Estonia to be terminated within the next 8 months.

How does this affect your customer relationship?

  • Nordic customers and global corporates with a significant Nordic footprint
    Closing down implies that we will no longer be able to enter into new financial arrangements with you in Estonia, Latvia or Lithuania. We will continue to meet any of our obligations in the sense that existing day-to-day business products will continue to be supported until further notice.
  • Local business and private banking customers
    In the last months we have been in contact with you regarding termination of contracts and agreements with Danske Bank. Announcement does not change the course or the content of it. Please be reassured that we will fulfil all our obligations that we have to you as our customer and we will pursue our previous agreements with you.
    Your credit agreement will continue to be supported as communicated previously.
  • You will be informed well in advance
    Over the next few weeks, we will contact all affected customers to clarify the impact this decision will have on each product or service you currently hold with us in the Baltic markets.

Credit servicing

  • Credit servicing account

    If your account in Danske Bank has been closed or it will be closed during the next couple of months, and if you have a valid credit agreement, you should transfer all your payments to the special Credit servicing account.

    What should you know?

    • If your credit repayments have so far been conducted via your bank account, you will now have to pay them via the Credit servicing account.
    • The account number for the Credit servicing account was provided to you in a letter. You can also see this number in Danske eBank.
    • This account belongs to the Danske Bank and it is in the name of the bank. The only intended purpose of use of this account is to service the credit agreement(s) concluded with you. The Credit servicing account is opened for credit repayment purpose only. The account is not intended for money depositing or other daily banking services.
    • All obligations of the credit agreements, e.g. principal payments, interest payments, commitment fees, payments under the lease agreement, repayments of the used credit limit of the credit cards and related fees, possible fees, fines for delay etc. should from now on be paid to the Credit servicing account.
      Beneficiary: Danske Bank A/S Estonia Branch
      Account number: the Credit servicing account number that was sent to you
      Payment details: (for example) Fulfilment of credit agreement
      The payment has no reference number and an e-invoice cannot be ordered.
    • If the insurance premium of the insurance agreement related to the credit agreement pertain to be paid to the bank, or if you have to pay any guaranty payments for Kredex or MES, please transfer these payments also to the Credit servicing account.
    • Please make the payments to the Credit servicing account according to the credit agreement repayment schedule and actual contractual payment obligation.
    • The payments received to the Credit servicing account are considered as performance of the credit agreement payment obligation according to the dates provided for in the credit agreement payment schedule (not when the payment arrives to that account). In case of several obligations, the payments will be debited according to the sequence of their contractual performance.
    • The bank has the right to return partial or full payment made to the Credit servicing account, if the bank considers it not to meet the purpose of performing the credit agreement (for example if the overpaid amount is significantly larger than it is needed for a few next regular payments).
    • If you have the valid electronic services agreement, you will find information on the credit agreement(s), notifications on changes in base interest and schedules of valid interest period from Danske eBank. It is also possible to view the Credit servicing account and the payments made through it in Danske eBank. If you do not have a valid electronic services agreement, you will continue to receive information via e-mail or mail.
      If you do not have an access to Danske eBank, please contact the bank for the agreement.
    • The credit agreements or collateral agreements may provide obligations about owing the current account in Danske Bank. The bank confirms that from now on all such obligations are void and there is no need to perform these obligations.

    What should you do?

    • Please follow the credit agreement payment obligations and the deadlines closely.
    • We recommend making the necessary payment one weekday before the deadline of the payment obligation. Thus you will avoid possible misunderstandings with the delay in arrival of the payment, emergence of arrears and calculation of default interests.

    Please contact the bank if:

    • The contractual loan has not been fully paid to you and you wish to receive the payment of the loan amount.
    • If you want to perform the credit agreement earlier. Otherwise, the bank may find that the sum transferred to the Credit servicing account is not necessary for the performance of current payment obligations. Hence the bank may return this sum to the payer.
    • Your credit agreement will soon be expiring and you have to agree on the next steps for deleting the pledge (e.g. deleting the mortgage or commercial pledge).

Transfer and termination of services