Private customer services

Danske Bank is now focused on serving subsidiaries of Nordic corporate customers and international corporations in the Baltic States. Due to our chosen strategy, we will not be entering into new service agreements and are planning to gradually stop offering everyday banking products.

Changes to private client services

  • Changes to private client services

    Danske Bank is now focused on serving subsidiaries of Nordic corporate customers and international corporations in the Baltic States. Due to our chosen strategy, we will not be entering into new service agreements and are planning to gradually stop offering everyday banking products.

     

    If you wish to terminate an existing service agreement with Danske Bank, you can apply to close your current account:

    • by submitting a free-format application via the Danske eBank;
    • by e-mailing a digitally signed application form to avaldus@danskebank.ee;
    • at nearest Danske Bank Business Centre.

      Detailed information on how to transfer banking services and agreements to another bank can be found below.

    Contact information:
    • Danske Bank Info Line: +372 6 800 800
    Danske Bank Business Centres

Transfer and termination of services

  • Closing a current account

    All of the bank's services and agreements are tied to your current account. Once your current account is closed, you can no longer use the bank cards connected with closed account.

    A current account cannot be closed if you have:

    • an outstanding amount due to the Bank or third parties for services connected to the account.


    TRANSFER OF EVERYDAY BANKING AGREEMENTS AND SERVICES TO ANOTHER BANK

    If you have decided to transfer your everyday banking agreements and services to another bank, we would like to draw your attention to the following:

    • E-invoices of companies that have joined arved.ee can be transferred in the www.arved.ee environment.

    If you transfer the e-invoices of these companies to another bank in the aforementioned environment, you are not required to do anything else in Danske Bank or the other bank. In order to enter into agreements with regard to other companies and new e-invoices, please contact your service provider or explore your options in your new bank's Internet Bank.

    • Please contact us if you wish to amend your loan or lease contract.

    If you have an existing loan or lease contract with Danske Bank, we recommend that you maintain your Danske Bank electronic services agreement, since it can be of use when exchanging information about loans or leases (among other things).

    • Please consult the bank  in order to transfer investments in your securities account to another bank (read more in section 'Transfer of securities').


    CLOSING A CURRENT ACCOUNT

     If you have transferred your everyday bank services to another bank, we ask that you submit to us an application to close your current account.

    You can do this:

    The Bank will close your current account within 15 banking days of receiving your application. We will contact you if we have any questions.

    Please make sure to notify the following parties if you change your current account number:

    • your employer (submit an application to redirect salary to your employer); and
    • the Estonian National Social Insurance Board (if you receive state benefits or compensation).
    • Please use your new account number when filling in your next income tax return.

    IMPORTANT INFORMATION:
    General conditions (PDF)
    Standard terms and conditions of the current account agreement (PDF)
    Depositor information sheet (PDF)
    Danske Bank Privacy Notice (PDF)
    Questionnaire for Individuals (PDF)
    Danske Bank A/S Estonia branch data processors (PDF)

    Application for termination of a current account agreement and agreements related to the current account (PDF)
    Account balance transfer application (PDF)
    Closed account balance transfer application (PDF)
    Payment order for the payments received on closed current account (PDF)
    Application to redirect salary (PDF)

  • Submission of digitally signed applications

    The most convenient way to close your current account and terminate service agreements is to e-mail a digitally signed application to the bank.

    All you have to do is:

    • fill in an application for the termination of the current account agreement; and
    • sign the application digitally. For this, you need a valid ID card or Mobile ID and the corresponding PIN2.
    • E-mail the digitally signed application to avaldus@danskebank.ee or to your Private Banker.

    The Bank will close your current account and terminate any existing service agreements within 15 banking days of receiving your application. We will make sure to contact you if we have any questions.

  • Transferring e-invoices to another bank

    E-INVOICES

    • In order to transfer e-invoices to another bank, you must place a new e-invoice order with your service provider (e.g. magazine retailer).

    This can be done in your new bank's Internet Bank or at their branch or at a branch of the service provider. After receiving the new e-invoice order, the service provider will forward your e-invoices to your new bank (and stop sending them to Danske Bank).

     



    E-INVOICE AUTOMATIC PAYMENT SERVICE

    • Termination of e-invoice automatic payment service agreement

    Once you receive an e-invoice in your new bank, you must terminate your e-invoice automatic payment service agreement with Danske Bank. This can be done:

    • in the Danske eBank (open the menu item E-invoices > Received invoices);
    • in the Danske Telephone Bank: +372 6 800 800;
    • at a Business Centre or by contacting your Private Banker.

    Please ensure that all of your previously issued e-invoices have been paid before you terminate the agreement. Information about the status of e-invoices can be found in the Danske eBank by opening the menu item E-invoices > Received invoices.

    In the future, we recommend that you enter into a new automatic payment service agreement with your new bank to have your e-invoices paid automatically.

    IMPORTANT INFORMATION
    Standard terms and conditions of e-invoice automatic payment service agreement (PDF)

  • Transfer of securities

    TRANSFER OF NASDAQ CSD SECURITIES TO ANOTHER BANK

    The most convenient option is to forward all of the securities on your Nasdaq CSD (formerly known as Estonian CSD) securities account in a single transfer. In order to do this:

    1. Open a Nasdaq CSD securities account in another bank (if you have not already done so).
    2. Place an order to transfer the securities account together with the securities in it with both Danske Bank and the other bank. The placement order of these orders is not relevant.
    3. Your Nasdaq CSD securities account in Danske Bank will be closed once the securities have been transferred.

    In order to place an order with Danske Bank to transfer your Nasdaq CSD securities account we ask you to:


     
    TRANSFERRING UNREGISTERED SECURITIES TO ANOTHER BANK

    If there are any securities in your securities account that are not registered in Nasdaq CSD and you want to transfer them to another bank and close your securities account, you can:

    We will outline the options for transferring the securities.



    DECLARATION OF INCOME FROM SECURITIES AND SECURITIES ACCOUNT STATEMENTS

    Transfers of securities to another bank are exempt from income tax. Any profit gained from securities must be declared to the Tax Board after the securities have been transferred (based on their initial acquisition cost). The difference between the acquisition cost and the sales price of the sold security is regarded as profit.

    To ensure that the initial acquisition cost can be taken into account when declaring future income from securities, we ask you to obtain a securities account statement before closing your securities account.

    You can order this statement from:



    CLOSURE OF SECURITIES ACCOUNTS

    In order to close an empty securities account, we kindly ask you to:

    • submit a free-format application via the Danske eBank;
    • call the Danske Telephone Bank on +372 6 800 800;
    • visit the nearest Danske Bank Business Centre; or
    • contact your Private Banker.

    You can also close your empty securities account together with your current account. In order to do this, we kindly ask you to:

    IMPORTANT INFORMATION:
    Standard terms and conditions of the agreement on investment services (PDF)

  • Termination of loan and lease contracts

    The transfer of loan or lease contracts means that you terminate your contract with Danske Bank and enter into a new one with another bank under its terms and conditions.

    • In order to repay a loan or real estate lease prematurely, we kindly ask you to submit a respective application at least three banking days before the designated repayment date.
    • Premature repayment is subject to a premature repayment fee as specified in the contract.

    Please note: A loan or lease contract is considered to be terminated once all of the associated obligations have been met.

    In order to apply for premature termination of a credit agreement, we kindly ask you to:

  • Current account switching

    Alternatively, you can use the option of current account switching.

    This service allows you to transfer your current account with Danske Bank together with all of the associated standing orders and e-invoice payments to another bank.

    • In order to do this, you need to submit a respective application to your new bank.
    • The entire transfer process takes up to one month. The payments made on the basis of new e-invoice standing order agreements may take an additional month.

    Settlement services cannot be transferred to another bank if:

    • your current account in Danske Bank has been seized;
    • you have an outstanding debt with Danske Bank (e.g. an unpaid service fee); or
    • you have a valid credit, investment services, term deposit,or investment product agreement with Danske Bank. In this case, closing your current account requires you to terminate all of the associated loan and deposit agreements and transfer your securities account to another bank.