Private customer services

Danske Bank is now focused on serving subsidiaries of Nordic corporate customers and international corporations in the Baltic States. Due to our chosen strategy, we will not be entering into new service agreements and are planning to gradually stop offering everyday banking products in the course of 2018.

Please contact our Info Line or your Private Banker
if you have any questions or need further information.

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Changes to private client services

  • Changes to private client services

    Danske Bank is now focused on serving subsidiaries of Nordic corporate customers and international corporations in the Baltic States. Due to our chosen strategy, we will not be entering into new service agreements and are planning to gradually stop offering everyday banking products in the course of 2018.

    Due to the withdrawal of local companies from our bank, we can no longer offer our customers all services in the same volume as before. For instance, the number of Danske Bank Link service users will reduce, which means that, in the future, it will not be possible for you to use it to pay for goods and services in many e-commerce portals (e.g. to purchase cinema or ferry tickets). The number of our partners whose e-invoices could previously be paid in our eBank on the basis of a standing order agreement will also reduce.

    If you wish to terminate an existing service agreement with Danske Bank, you can apply to close your current account:

    • by e-mailing a digitally signed application form to avaldus@danskebank.ee;
    • in the Danske Telephone Bank; 
    • at nearest Danske Bank Business Centre.

    You cannot close a current account if you have a valid loan or lease contract.
    Detailed information on how to transfer banking services and agreements to another bank can be found below.

    Contact information:
    • Danske Bank Info Line: +372 6 800 800
    Danske Bank Business Centres

Transfer and termination of services

  • Closing a current account

    All of the bank's services and agreements are tied to your current account. Once your current account is closed, you can no longer enter and use Danske eBank or use the bank cards connected with closed account.

    A current account cannot be closed if you have:

    • an outstanding amount due to the Bank or third parties for services connected to the account.
    • a valid loan or lease contract, because loan and lease payments are automatically made via your current account.


    TRANSFER OF EVERYDAY BANKING AGREEMENTS AND SERVICES TO ANOTHER BANK

    If you have decided to transfer your everyday banking agreements and services to another bank, we would like to draw your attention to the following:

    • E-invoices of companies that have joined arved.ee can be transferred in the www.arved.ee environment.

    If you transfer the e-invoices of these companies to another bank in the aforementioned environment, you are not required to do anything else in Danske Bank or the other bank. In order to enter into agreements with regard to other companies and new e-invoices, please contact your service provider or explore your options in your new bank's Internet Bank.

    • Please contact us or turn to your Private Banker if you wish to amend your loan or lease contract.

    If you have an existing loan or lease contract with Danske Bank, you also have a valid current account agreement. If you perform your everyday transactions in another bank, we recommend that you maintain your Danske Bank electronic services agreement, since it can be of use when exchanging information about loans or leases (among other things).

    • Please consult the bank or your Private Banker in order to transfer investments in your securities account to another bank (read more in section 'Transfer of securities').


    CLOSING A CURRENT ACCOUNT

     If you have transferred your everyday bank services to another bank, we ask that you submit to us an application to close your current account.

    You can do this:

    The Bank will close your current account within 15 banking days of receiving your application. We will contact you if we have any questions.

    Please make sure to notify the following parties if you change your current account number:

    • your employer (submit an application to redirect salary to your employer); and
    • the Estonian National Social Insurance Board (if you receive state benefits or compensation).
    • Please use your new account number when filling in your next income tax return.

    IMPORTANT INFORMATION:
    General conditions (PDF)
    Standard terms and conditions of the current account agreement (PDF)
    Danske Bank Privacy Notice (PDF)
    Danske Bank A/S Estonia branch data processors (PDF)

    Application for termination of a current account agreement and agreements related to the current account (PDF)
    Account balance transfer application (PDF)
    Application to redirect salary (PDF)

  • Submission of digitally signed applications

    The most convenient way to close your current account and terminate service agreements is to e-mail a digitally signed application to the bank.

    All you have to do is:

    • fill in an application for the termination of the current account agreement; and
    • sign the application digitally. For this, you need a valid ID card or Mobile ID and the corresponding PIN2.
    • E-mail the digitally signed application to avaldus@danskebank.ee or to your Private Banker.

    The Bank will close your current account and terminate any existing service agreements within 15 banking days of receiving your application. We will make sure to contact you if we have any questions.

  • Transferring e-invoices to another bank

    E-INVOICES

    • In order to transfer e-invoices to another bank, you must place a new e-invoice order with your service provider (e.g. magazine retailer).

    This can be done in your new bank's Internet Bank or at their branch or at a branch of the service provider. After receiving the new e-invoice order, the service provider will forward your e-invoices to your new bank (and stop sending them to Danske Bank).

     



    E-INVOICE AUTOMATIC PAYMENT SERVICE

    • Termination of e-invoice automatic payment service agreement

    Once you receive an e-invoice in your new bank, you must terminate your e-invoice automatic payment service agreement with Danske Bank. This can be done:

    • in the Danske eBank (open the menu item E-invoices > Received invoices);
    • in the Danske Telephone Bank: +372 6 800 800;
    • at a Business Centre or by contacting your Private Banker.

    Please ensure that all of your previously issued e-invoices have been paid before you terminate the agreement. Information about the status of e-invoices can be found in the Danske eBank by opening the menu item E-invoices > Received invoices.

    In the future, we recommend that you enter into a new automatic payment service agreement with your new bank to have your e-invoices paid automatically.

    IMPORTANT INFORMATION
    Standard terms and conditions of e-invoice automatic payment service agreement (PDF)

  • Transfer of securities

    TRANSFER OF NASDAQ CSD SECURITIES TO ANOTHER BANK

    The most convenient option is to forward all of the securities on your Nasdaq CSD (formerly known as Estonian CSD) securities account in a single transfer. In order to do this:

    1. Open a Nasdaq CSD securities account in another bank (if you have not already done so).
    2. Place an order to transfer the securities account together with the securities in it with both Danske Bank and the other bank. The placement order of these orders is not relevant.
    3. Your Nasdaq CSD securities account in Danske Bank will be closed once the securities have been transferred.

    In order to place an order with Danske Bank to transfer your Nasdaq CSD securities account we ask you to:


     
    TRANSFERRING UNREGISTERED SECURITIES TO ANOTHER BANK

    If there are any securities in your securities account that are not registered in Nasdaq CSD and you want to transfer them to another bank and close your securities account, you can:

    We will outline the options for transferring the securities.



    DECLARATION OF INCOME FROM SECURITIES AND SECURITIES ACCOUNT STATEMENTS

    Transfers of securities to another bank are exempt from income tax. Any profit gained from securities must be declared to the Tax Board after the securities have been transferred (based on their initial acquisition cost). The difference between the acquisition cost and the sales price of the sold security is regarded as profit.

    To ensure that the initial acquisition cost can be taken into account when declaring future income from securities, we ask you to obtain a securities account statement before closing your securities account.

    You can order this statement from:



    CLOSURE OF SECURITIES ACCOUNTS

    In order to close an empty securities account, we kindly ask you to:

    • submit a free-format application via the Danske eBank;
    • call the Danske Telephone Bank on +372 6 800 800;
    • visit the nearest Danske Bank Business Centre; or
    • contact your Private Banker.

    You can also close your empty securities account together with your current account. In order to do this, we kindly ask you to:

    IMPORTANT INFORMATION:
    Standard terms and conditions of the agreement on investment services (PDF)

  • Termination of loan and lease contracts

    The transfer of loan or lease contracts means that you terminate your contract with Danske Bank and enter into a new one with another bank under its terms and conditions.

    • In order to repay a loan or real estate lease prematurely, we kindly ask you to submit a respective application at least three banking days before the designated repayment date.
    • Premature repayment is subject to a premature repayment fee as specified in the contract.

    Please note: A loan or lease contract is considered to be terminated once all of the associated obligations have been met.

    In order to apply for premature termination of a credit agreement, we kindly ask you to:

  • Current account switching

    Alternatively, you can use the option of current account switching.

    This service allows you to transfer your current account with Danske Bank together with all of the associated standing orders and e-invoice payments to another bank.

    • In order to do this, you need to submit a respective application to your new bank.
    • The entire transfer process takes up to one month. The payments made on the basis of new e-invoice standing order agreements may take an additional month.

    Settlement services cannot be transferred to another bank if:

    • your current account in Danske Bank has been seized;
    • you have an outstanding debt with Danske Bank (e.g. an unpaid service fee); or
    • you have a valid credit, investment services, term deposit, investment deposit, growth deposit or investment product agreement with Danske Bank. In this case, closing your current account requires you to terminate all of the associated loan and deposit agreements and transfer your securities account to another bank.

Management of existing agreements

  • Payments
  • E-services

    DANSKE eBANK

    The Danske eBank is a quick and convenient way to use banking services without going to a Business Centre.

    You can access the Danske eBank using the following authentication methods:
    • user ID and PIN calculator
    • user ID and ID card
    • user ID and Mobile ID


    TELEPHONE BANK
    The Danske Telephone Bank allows you to use all major banking services conveniently over the phone. In order to use the Telephone Bank, you must enter into an electronic services agreements.

    In order to use the Telephone Bank, please call us on +372 6 800 800 or contact your Private Banker.

    Terms of use
    When you call us on +372 6 800 800, a customer service representative identifies you via your Mobile ID or PIN calculator, after which you can perform the desired transactions.

    IMPORTANT INFORMATION

    Standard Terms and Conditions of the Electronic Services Agreement (PDF)
    Standard Terms and Conditions of the Security Elements Agreement (PDF)

    Information about Danske eBank security can be found in Private Banking section “Using Danske eBank securely

    SEE ALSO
    PIN-generator usage guide (PDF)
    ID-card usage guide (PDF)
    Mobile-ID usage guide (PDF)

  • Bank cards
  • Deposits
    Danske Bank is not entering into new term deposit or saving account agreements with private customers.

    TERM DEPOSIT AGREEMENT

    If you have an existing term deposit agreement, your term deposit will remain valid until the date of expiry specified in the agreement. After that, the deposit and any interest will be transferred to your current account.

    Upon the expiry of your term deposit, you can conveniently direct the amount transferred to your current account to another bank by making a transfer:
    • in Danske eBank
    • in Danske Telephone Bank
    • at a Danske Bank Business Centre or via your Private Banker

    SAVING ACCOUNT AGREEMENT

    You can make a withdrawal from your saving account:
    • in Danske eBank
    • in Danske Telephone Bank
    • at a Danske Bank Business Centre or via your Private Banker.

    If you have a valid standing order agreement for your savings account, you can terminate it in the Danske eBank or the Telephone Bank or at nearest Danske Bank Business Centre.

    IMPORTANT INFORMATION
    Terms and conditions of term deposit agreement (PDF)
    Terms and conditions of saving account agreement (PDF)
  • Loans

    GENERAL INFORMATION

    Danske Bank is no longer issuing loans to private customers.
    Existing credit agreements (housing loans, mortgage loans, real estate leases, car leases, overdrafts and limit agreements) will remain valid on the agreed terms until their expiry.

    If you wish to amend your credit agreement repayment schedule or guarantees, we kindly ask you to:
    - submit a free-format application via the Danske eBank
    - e-mail your amendment wish to info@danskebank.ee or to your Private Banker
    - submit the application at nearest Danske Bank Business Centre 

    In the case of amendments that involve collaterals (e.g. the release or exchange of a security), the Bank must be presented with an evaluation report of a property that will guarantee the loan contract.

    Examples of fair interest rate (Home loan)
    The initial APR is 1.83% per year on the following sample conditions:
    credit amount €50,000, interest 1.75% per year (6 month EURIBOR + 1.75%; calculated on 6 month EURIBOR as at 10.03.2016, which was -0.139% and is deemed to be 0 (zero), unfixed interest), contract fee €250, term 25 years, total amount €62,201.35, monthly repayment €206,52. The rate is calculated on the assumption that the credit amount will be immediately drawn down in full and the principal is repaid and interest is paid in monthly annuity payments. Collateral must be inured for the entire period of the loan.


    COLLATERAL INSURANCE

    Insuring of credit agreement collateral is mandatory throughout the contract period. Insurance policies should be e-mailed to varakindlustus@danskebank.ee.
    The Bank does not require information to be submitted about insurance policies taken out under an insurance agreement with Danske Bank.


    Exception regarding non-application of contract terms

    In the case of loan t agreements whose standard conditions include the obligation of the borrower or co-borrower to conduct their everyday transactions in Danske Bank, the Bank does not consider failure to perform this obligation as a breach of contract. This means that the current account associated with the loan agreement must have enough available funds on the payment date; the borrower can perform other transactions in a bank of their choice.

    IMPORTANT INFORMATION
    Euribor


    SEE ALSO

    Insurance companies accepted by Danske Bank
    Real estate bureaus accepted by Danske Bank


  • Student loan

    Danske Bank issues additional student loans and allows student loan agreements to be amended only if it has an existing student loan agreement with the client.

    In order to apply for an amendment (incl. premature termination of a credit agreement) we kindly ask you to:

    • submit a free-format application via the Danske eBank;
    • e-mail your amendment wish to info@danskebank.ee or to your Private Banker; 
    • submit the application at nearest Danske Bank Business Centre.

    The terms and conditions of student loan agreements and the documents required for applying for an additional loan can be found in Private Banking section “Student loan”.

    Refinancing student loans
    Student loan borrowers have the right to refinance their study loan with a different bank. To this end, we ask you to contact the bank to which you would like to transfer your loan. Further activities for refinancing the loan will be conducted via communication between the banks.

    Examples of fair interest rate (Student loan)
    The initial APR is 5.45% per year on the following sample conditions:
    credit amount €1,920.00, interest rate 5%, contract fee €2.56, total amount €1,975.89. The rate was calculated on the assumption that the loan amount will be immediately drawn down in full and repaid within a year in 12 equal instalments after equal intervals of time.



  • Car lease

    CAR LEASE

    The Bank will serve clients with existing lease agreements while also allowing them to be amended upon mutual agreement.

    In order to request an amendment, we ask you to:
    • submit a free-format application via the Danske eBank;
    • e-mail your amendment wish to info@danskebank.ee or to your Private Banker; or
    • submit the application at nearest Danske Bank Business Centre.

    Examples of fair interest rate (Car leasing)
    The initial APR is 2.72% per year on the following sample conditions:
    capital lease, price of property €19,000 incl. VAT, down payment 20%, residual value of property at end of period 0%, contract period 5 years, interest rate 2.0% (6 months EURIBOR + 2.00% per year; the calculation is based on 6 months EURIBOR as at 01.02.2017, which was 0.244% and is deemed to be 0 (zero); unfixed interest rate), contract fee €175; current account management fee €1.50 per month, total amount €16,260.49, monthly repayment €266.42. The property must be inured for the entire period of the loan.

    Assets linked to a lease agreement must be insured with KASKO and traffic insurance on terms accepted by the Bank (and approved by the insurance company) throughout the lease contract period.

    SEE ALSO
    Information about vehicle use autorisation can be found in Private Banking page „Car lease“ section- „Vehicle use autorisation
    Information about insurance companies accepted by the bank can be found in Private Banking page „Car Lease“ section- „Insurance